TIP: More information is always better. Precise, complete and legible patient information allows the pharmacy to process the prescription and get it out the door as quickly as possible. Additional telephone numbers (work, cell, home) help to ensure the pharmacy can contact patients.
Heritage Therapeutics offers a refill reminder program. When a patient is ready for a refill per their prescription and insurance coverage, a dedicated customer service representative will follow up and inquire if a refill is needed. The representative will also discuss how a patient is doing with the medication and offer additional support from our clinical team. If refills have been exhausted, our pharmacy can notify the physician and request additional refills.