Frequently Asked Questions
Questions Asked by Patients
How much will my medication cost?
Sometimes there is no cost to the patient, and sometimes a cost is incurred. Our goal is to provide competitive, consistent pricing – making sure patients always understand the true cost and options.
Where are your services available?
Heritage is currently licensed to provide services in 48 states.
How do I get my refills?
If refills are already included in your written prescription, we will make sure you get them. We also have a reminder program to make sure you don't miss a refill. We can also directly contact your physician.
Is there paperwork for patients to complete?
In most cases, no. We work directly with attorneys, insurance carriers, physicians and other parties to complete all necessary paperwork.
What if I have questions?
Just contact us. Our team is specially trained to deal with Workers Comp/No Fault Auto accident and MSA pharmacy cases. We are always available to answer questions about your treatment, insurance coverage, billing or other related topics.
How long will I have to wait?
We do everything in our power to get your medicine to you as quickly as possible. If you need to make specific arrangements, just let us know and we will do all we can to accommodate your request.
How does my medication arrive?
We either hand deliver or ship your medication. It arrives in temperature controlled, discreet packaging.
How do I get you my prescription?
You can come to the pharmacy with your script or have your physician send your prescription directly to us. We are set up to receive prescriptions via phone, fax and e-script. Please note, we may need the original prescription to fill a medication.
Do I need a prescription card?
No, you do not need a prescription card to use Heritage.
Questions Asked by Physicians
How do I refer a patient?
Do you need the original prescription?
In many cases, the original prescription is required to fill medication.
Where can you service patients?
We are currently licensed in 48 states.
What about refills?
We will refill prescriptions as written. We offer a refill reminder program to keep patients up to date and on track.
Our programs were specifically designed for MSA and Workers Comp/No Fault pharmacy patients. We take care of all the paperwork and coordinate communication between all parties involved.
What if we have questions?
Just contact us. Our team is always available to help.
Questions Asked by Payers
Where can Heritage Therapeutics service patients?
Heritage has a national reach. The pharmacy is currently licensed in 48 states.
Why work with Heritage?
With the individualized care of a "mom and pop" store and national reach, Heritage Therapeutics is perfectly positioned to help. Many of our programs were specifically designed for Medicare Set-Aside and Workers Comp/No Fault patients. The pharmacy can also offer-cutting edge technology, full compounding services, and pharmacy card or PBM capabilities.
Can you tailor a program to meet our needs?
Of course. At Heritage, we understand that every company, just like every patient, is unique. We will work with you to build a program to fit your vision and the needs of your customers.
How do we find out more?
Just contact us via email or call us at (855) 343-2136.